Items supplied by Bandanas Australia and customers wanting to return those items for credit adhere to a strict limited time line of 14 days from the invoice date.
To return items you must seek a Goods Return Authorisation Number (GRAN)
Incorrect supply of goods claims must be made within 48 hours of receiving the items.
Bandanas Australia will not accept responsibility for items sent to 3rd parties that are not checked within 48 hours of receiving those items.
If those items are decorated (embroidered, printed etc), altered or in any non resalable condition, then no credit/refund will be issued.
A 10% Restocking Fee of the total invoice will be charged for items returned after the 14 Day Return Period.
If samples are purchased, due to health reasons sample garments cannot be returned for credit or refunds.
Returns due to client error will be liable for full shipping and handling costs.
If an items packaging is opened and not repacked to its original status then the item cannot returned for credit.
Please open/download the Goods Return Authority Form to seek your GRAN
Fill in the details and content required, then submit.
Bandanas Australia client manager will access your request and if approved email you the Goods Return Authorisation Number you require.
Goods returned without the Goods Return Authorisation Number will not be accepted from the courier or freight company.
Upon receival of the GRAN please attach it along with a copy of your invoice and return to us by your courier.
Upon receiving the returned items checked by us, credit, replacement or refund will be issued against the original invoice less handling costs.
Will will endeavour to handle this promptly as possible and should be completed within the next working day.
If you have not received credit, replacement or refund within ten days please contact Bandanas Australia client manager.